Refund & Return Policy

At Galaxify, operated by Globadapt Ventures Private Limited, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

1. Returns

We accept return requests only under the following circumstances:

You received the wrong product.

Return requests must be submitted within 1 days of receiving your order.

2. Non-Returnable Items

We do not accept returns for:

Change of mind
Incorrect product ordered by the customer
Minor color or appearance variations due to photography or screen settings
Products damaged due to misuse, improper handling, or normal wear and tear

3. Return Process

To request a return, please contact our customer support with:

Order Number
Name
Contact Number
Clear photos or videos showing the issue

Email: support@galaxify.in

Our support team will review your request within 2 business days.

4. Refunds

If your return request is approved:

Refunds will be processed to the original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled.

6. Incorrect Products

If you receive a incorrect product:

Notify us within 24 hours of delivery.
Include clear photos or an unboxing video to help us verify the issue.

Once approved, we will offer a replacement or refund, depending on product availability and the nature of the issue.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check with your bank or card issuer.
Contact your payment provider.
If you still need assistance, contact us at support@galaxify.in.

8. Contact Us

For any questions regarding returns or refunds, please contact:

Galaxify
Operated by Globadapt Ventures Private Limited

Email: support@galaxify.in